About Us:

Avisare is a platform powering the small business economy.  We are committed to creating a B2B ecosystem where everyone from the solopreneur to the 100-person company can grow their business. We are looking for confident, dynamic and diligent interns to join our team.  We offer exciting and challenging internships to outstanding students and are willing to train the right candidates on how to deliver exceptional customer care to build lasting relationships with clients.

Avisare values all of our interns and go the extra mile to make sure you receive a learning experience that fits your career goals. You will gain experience in several aspects of business operations. You will also learn how to work in a professional environment and have ample opportunity to network with department leaders and other professionals.

What We Need:

A Customer Care internship is generally offered to students pursuing studies in operations, business development, computer science, or other related fields.  Excellent customer service skills are essential for every role at Avisare.

A customer care internship is designed to provide students with practical knowledge of technical customer care related issues at Avisare.

Your Responsibilities:

  • Provide technical support to users by phone, email and chat
  • Understand users’ queries and requests and troubleshoot issues
  • Research efficient ways to help improve our processes for customers
  • Research special projects on an as needed basis regarding our users
  • Perform video screen share tutorials/help when needed
  • Process customer requests
  • Forward complaints to Administrative Staff
  • Attend training sessions designed for customer care associates
  • Perform administrative tasks assigned by Customer Care Supervisor
  • Assure client focus, confidentiality, and privacy before, during and after service
  • Assist other departments with daily projects and day-to-day operations as needed

Your Qualifications:

  • Be very friendly and enjoy interacting with people
  • Interact with clients via telephone, email, chat and in person at events (on occasion)
  • Assure client focus, confidentiality, and privacy before, during and after service
  • Attention to detail
  • Take direction well and be self starters
  • Be willing to go above and beyond to give the ultimate customer care experience
  • Be good at multi-tasking
  • Be dependable with strong work ethics
  • Have strong communication skills, both written and oral
  • Be customer service-oriented and learn techniques to best serve clients
  • Review issues tracker and communicate with developers for bug fixes

Your Benefits:

  • Avisare’s interns work without pay but receive course credit for their work in the field. This enables them to gain valuable practical experience in a real work setting.
  • Well-rounded opportunity to work on projects within your assigned department
  • Participation in a variety of experiences and events, such as guest lectures, skills workshops presentations, job-shadowing, and weekly group meetings
  • A curriculum that aligns with our employee development approach – the 4 E’s: experience, exposure, education and empathy
  • Two full days of orientation and training designed to provide intern with a successful internship experience

Program Duration and Location:

  • Spring: February through May
  • Summer: June through August
  • Fall: September through December

Application:
To apply, please address materials to Star Carrigan at star@avisare.com

Avisare is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.